MARK RYDEN USA Official Store
PHOENIX
DESCRIPTION
PRODUCT HIGHLIGHTS
SPECIFICATIONS
Product information
Experience the perfect combination of luxury and practicality with our meticulously crafted backpacks. Each backpack is designed with utmost care, using Oxford waterproof durable material that guarantees both style and functionality. The luxurious look adds an element of elegance, making these bags a fashion-forward choice for any occasion. Designed to withstand the rigors of everyday use, the Oxford material ensures durability and longevity, providing you with a reliable companion wherever you go. Rest easy knowing that your belongings will remain protected from water and other potential damage, thanks to the waterproof feature.
But that's not all – our backpacks go above and beyond with their top-of-the-line YKK or SBS zippers. Renowned for their durability and reliability, these high-quality zippers ensure smooth and secure opening and closing of pockets. With YKK and SBS zippers, you can trust that your backpack will withstand the test of time, maintaining its functionality and keeping your belongings secure.
Embrace the perfect blend of style, functionality, and durability with our backpacks. Crafted with the finest Oxford waterproof durable material and equipped with top-notch YKK or SBS zippers, these backpacks are designed to meet your highest expectations. Elevate your everyday carry and experience the ultimate combination of luxury and practicality.
We offer FREE SHIPPING for all orders worldwide!
Shipping Methods
- Economy (10-18 business days) = $10.95, Free Economy Shipping Orders $60+
- Express (3-6 business days) = $14.99
Orders placed before 11 AM CT will be processed 1-2 days from the day the order is placed. Orders placed after 11 AM CT will be processed 1-2 days from the day after the order was placed. Please refer to our Shipping & Delivery Times below for more information on processing and shipping timelines.
Here is what will happen after you place an order:
- Processing of your order: order verification, tailoring, quality check, and packaging. All orders are sent for dispatch within 24 hours after the order is placed. Our logistics department processes the orders, which takes between 1 - 2 days. Processing times do not include weekends or US public holidays, orders made on weekends or public holidays will be processed on the following business day.
- Shipping of your order: The items from your order will be shipped from our warehouse to your destination. All orders with standard shipping options are shipped by a service called "e-packet", which is a US Postal Service product, express orders are shipped by DHL with an express shipping option. After processing the items will leave our warehouse and will be delivered to the provided address at the check-out.
Our store offers the following types of shipping, which can be selected during check-out:
a) Economy shipping (shipping time 6 - 10 business days) = free on orders of $60 and more
b) Express shipping (DHL, UPS, FEDEX - shipping time 3 - 6 business days) = $14.99 USD
Express shipping is not available for P.O. Box service. To use the Express shipping option, a physical street address is required.
The type of carrier used for your order will depend on service availability within your specific area. We are not responsible for delivery delays due to severe weather, natural disasters, or strikes. Shipping is subject to change due to holiday schedules; some of our carriers may experience delays during the holiday season. Any issues with the delivery of your order must be reported within 14 days of the ship date. Mark Ryden USA cannot be responsible for packages after that time.
Customs duty is a tax that is determined by the customs authority of your country based on product type, value, weight and dimensions. Customs duty is established by your customs authority. Duty, tariffs, and taxes are the responsibility of the customer. If you are required to pay duties or taxes by your customs authority you must pay this to the shipping carrier prior to receiving the package. Once the taxes are paid you will be allowed to pick up the package or the shipping courier will drop it off at your doorstep. Please contact the carrier to inquire about their policy.
Our company is not responsible for shipping delays caused by the transport company and force majeure. Our company is not responsible if the package is not delivered within the guaranteed shipping time and we will not issue a refund in case of a shipping delay. Shipping carriers are sometimes delayed and our company does not take responsibility for late delivery times. Please contact the carrier directly to resolve delivery time issues. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the designated carrier in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address. In case the shipping courier will not reach you at provided address and phone number, we are not responsible for arranging repeated delivery.
Shipping to UPS Access Points
Select UPS Local Pickup at checkout and choose a convenient Access Point of your choice. Your items will be shipped to your Access Point, and you will be notified of delivery via email. When collecting your order, you will be asked to show a valid government ID and tracking number. UPS Access Point hours will vary; they will display when you select your pickup location. For more information visit UPS.com.
Shipping to P.O. Boxes
All shipments sent to P.O. boxes are sent Economy. Delivery generally can take up to 10 business days.
Shipping to Puerto Rico, Guam, Alaska, and Hawaii
Economy shipments to these countries may take up to extra fifteen (15) business days.
Shipping to the U.S. Virgin Islands
All shipments to the U.S. Virgin Islands are sent via Economy and can only be delivered to residential addresses. Deliveries may take up to extra fifteen (15) business days.
Additional Questions
For additional questions, please contact our Customer Success team here. Our hours are 9 AM to 5 PM Central Time, Monday through Friday (excluding holidays).
Any issues with the delivery of your order must be reported within 14 days of the ship date. Mark Ryden USA cannot be responsible for packages after that time.
ONE-YEAR WARRANTY - Quality is always the top priority when are thinking about improvements of our backpacks.
Our 12 MONTHS WARRANTY COVERS:
- Failure of material
- Manufacturing defects
- Failure of craftmanship or workmanship
Learn more about our warranty here.
30-Day Unconditional Money-Back Guarantee - not happy with your order? Send the product back and get a full refund!
Full refund if your order is lost or undelivered by the shipping operator.
12 MONTHS WARRANTY
Mark Ryden company has been established on November 17, 2005 and since that time brought to customers worldwide great variety of anti-theft laptop backpacks, travel bags, sling bags and other travel accessories. Quality is always the top priority when are thinking about improvements of our backpacks.
- Failure of material
- Manufacturing defects
- Failure of craftmanship or workmanship
Our guarantee does not cover general wear and damage caused by accident or by using the item for other than its intended purpose. This includes animal damage, damage caused by mishandling via airline or third party shipping companies, extreme wear, third-party alterations made to the item, fluctuating fit, or abuse of product. Our warranty only applies to items purchased at www.markrydenusa.com
We are offering 12 months of warranty for all our products. Have a issue with our product? Please, use the contact form bellow to decribe all details of your case. Make sure you included your order number and all your contact details. Our customer support will contact you within 24 hours.
PRODUCT FEATURES
WATERPROOF
USB CHARGING
YKK ZIPPERS
COMFORTABLE & BREATHABLE
180° OPENING
17-INCH LAPTOP COMPATIBLE
As Seen On
F.A.Q.
What payment methods can I use?
We offer payment methods like Mastercard, Visa, PayPal, American Express and Apple Pay.
Can I purchase items in my currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address, or shipping methods. If a mistake has been made with your order information, it’s easiest to contact our Customer Service.
How Can I Track My Order?
To track your order, please log in to your account on our website and navigate to the Order Status section. There, you can find your tracking number and shipping information to view real-time updates on the delivery status of your purchase.
How To Return My Items?
Any product purchased from MARK RYDEN USA Official Store (www.markrydenusa.com) can be returned within 30 days after your purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. You can find more information here.
Do we offer free returns?
We do not currently offer free returns to customers. You will therefore need to cover all costs of returning any items to us yourself. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
How do I clean my backpack?
To clean your bag, you have a couple of options:
1. Cleaning at Home:
You can attempt to clean the bag at home using the following steps:
Dampen a clean rag or cloth with hot water.
Add a small amount of mild soap to the cloth.
Gently blot and wipe the affected area to remove the spill.
After cleaning, allow the bag to air dry naturally.
2. Professional Dry Cleaning:
Alternatively, you may choose to bring the bag to a professional dry cleaner. They have the expertise and equipment to handle various types of stains and spills effectively.
Please keep in mind that we do not recommend washing the bag in a washing machine, as this could potentially damage the bag's material, construction, or any decorative elements it may have.
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