What payment methods can I use?
We offer payment methods like Mastercard, Visa, PayPal, American Express and Apple Pay.
Can I purchase items in my currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address, or shipping methods. If a mistake has been made with your order information, it’s easiest to contact our Customer Service.
How Can I Track My Order?
To track your order, please log in to your account on our website and navigate to the Order Status section. There, you can find your tracking number and shipping information to view real-time updates on the delivery status of your purchase.
How To Return My Items?
Any product purchased from MARK RYDEN USA Official Store (www.markrydenusa.com) can be returned within 30 days after your purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. You can find more information here.
Do we offer free returns?
We do not currently offer free returns to customers. You will therefore need to cover all costs of returning any items to us yourself. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
How do I clean my backpack?
To clean your bag, you have a couple of options:
1. Cleaning at Home:
You can attempt to clean the bag at home using the following steps:
Dampen a clean rag or cloth with hot water.
Add a small amount of mild soap to the cloth.
Gently blot and wipe the affected area to remove the spill.
After cleaning, allow the bag to air dry naturally.
2. Professional Dry Cleaning:
Alternatively, you may choose to bring the bag to a professional dry cleaner. They have the expertise and equipment to handle various types of stains and spills effectively.
Please keep in mind that we do not recommend washing the bag in a washing machine, as this could potentially damage the bag's material, construction, or any decorative elements it may have.